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Managed-Services

Warranty Protection

Extended Warranties that save you a bundle

If you own any AIDC equipment, it is likely you could take advantage of the warranty repair services that AB&R® offers. Nearly all of the equipment we sell comes with a manufacturer warranty.  We are pleased to offer extended warranty protection on the equipment you buy from us to ensure your success and protect you from costly repairs after the manufacturer warranty expires.  Motorola’s Service from the Start and Zebra Technology’s Zebra Care are two of our most popular extended warranty protection programs.

Motorola’s Service from the Start guarantees faster repair turn around time, covers damage to equipment, and of course, extends the warranty beyond the standard manufacturer warranty. Zebra Care provides on-site (your place) repairs instead of having to box up your printer and ship it to Illinois for repair.  This significantly reduces equipment downtime and allows customers peace-of-mind knowing that critical business equipment will keep the business going.

Even if you decided against extended warranty protection when you purchased your equipment, most of the equipment we sell has a standard warranty from the manufacturer.  In most cases, the equipment will have to be shipped to the manufacturer, but we can help with the entire process or any piece of the process that you may need.  AB&R’s® service team will help you procure the Return Material Authorization (RMA) number from the manufacturer, track/report the progress of the repair, and make sure you are getting the level of service you deserve.

AB&R® SmartCare Repair Services & Solutions

  • On-Site Repair – We come to you and fix your equipment on the spot.
  • AB&R® Site Repair – You send the equipment to us for repair.
  • Depot Repair Service
  • Hot Spare Repair – We provide a loaner device to keep your business running while we fix your equipment.
  • Discontinued Products – We can repair equipment that has been discontinued on or off-site.
  • Battery Refresh Program – We keep track of battery performance and can manage the appropriate times to replace batteries for optimizing battery life.
  • Repair Training
  • Extended Warranty Protection – We can provide warranties that last far longer than the manufacturers’ standard warranty.
  • Parts
  • AB&R® Online Portal for Repair & Service Requests
  • Technical Support – Hardware and Software

Equipment Serviced & Supported by AB&R®

Printers, Applicators, and Printheads
Mobile Devices and Mobile Computers
Scanners
RFID Products
Commercial Wi-Fi Products

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