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Managed-Services

Depot Repair Services

Guaranteed service levels for support and repair with Depot Repair Services

Depot Repair service is an extended service agreement beyond the standard manufacturer warranty. These service agreements provide options for one, three, or five day turnaround times and include all labor, parts (not including printheads and scan engines) and shipping back to the customer location (inside the U.S.A.).

FAQ’s

What is the turnaround time of a repair? AB&R® provides service agreements with 1, 3 and 5 business day options on turnaround time. Turnaround time is the actual repair time of the equipment; this does not include transit time (shipping to and from our depot facility or travel to a customer facility for on-site service).

What is covered under a service agreement? AB&R® provides comprehensive and non-comprehensive service coverage options. Comprehensive coverage includes all parts and labor (excluding printheads, batteries, and abuse). Non-comprehensive coverage includes all labor and basic service parts with normal wear and tear (excludes printheads, batteries, abuse and major parts (i.e., motherboards, touch panels, etc.).

What coverage are lengths available? AB&R® provides service coverage lengths of 1, 3 and 5 years. Coverage lengths can also be customized to fit your business requirements. Please contact your sale representative to request a quote.

Is preventative maintenance available? Yes. AB&R® SmartCare service agreements include an annual preventative maintenance service (must be scheduled in advance) for no extra charge. Customers can also purchase standalone preventative maintenance service agreements for both depot and on-site.

AB&R® SmartCare Repair Services & Solutions

  • On-Site Repair – We come to you and fix your equipment on the spot.
  • AB&R® Site Repair – You send the equipment to us for repair.
  • Depot Repair Service
  • Hot Spare Repair – We provide a loaner device to keep your business running while we fix your equipment.
  • Discontinued Products – We can repair equipment that has been discontinued on or off-site.
  • Battery Refresh Program – We keep track of battery performance and can manage the appropriate times to replace batteries for optimizing battery life.
  • Repair Training
  • Extended Warranty Protection – We can provide warranties that last far longer than the manufacturers’ standard warranty.
  • Parts
  • AB&R® Online Portal for Repair & Service Requests
  • Technical Support – Hardware and Software

Equipment Serviced & Supported by AB&R®

Printers, Applicators, and Printheads
Mobile Devices and Mobile Computers
Scanners
RFID Products
Commercial Wi-Fi Products

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