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Service & Repair Technician

ABOUT  US:

Since 1980, AB&R® (American Barcode and RFID) has been a nationally recognized integrator of proven solutions that drive efficiency and productivity in the supply chain.  Those solutions include asset tracking, inventory management, work force mobilization, wireless networking, and the managed services to support them all.

JOB DESCRIPTION:

This energetic, technical planner and problem solver has excellent communication and troubleshooting skills. You will serve existing accounts by supporting the service contract renewal process; analyzing work orders; repairing label printing equipment; investigating complaints; conducting tests; resolving problems. Establishes service by the diagnosis of equipment; ordering and gathering components and parts; completing repair or installation; performing acceptance tests.

This organized professional is a team player who is open-minded and a good listener. This person is eager to learn and learns new skills quickly. Maintaining a professional appearance, this person is self-motivated, highly ethical and driven to exceed customer expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Test, troubleshoot, and repair bar-coding equipment, scanners, mobile computers, printers in a depot or on-site environment
  • Record, respond and escalate Technical Support Cases in ERP
  • Provide personal and telephone technical support for internal and external customers, both hardware and software such as (Bartender or Zebra card studio), but not limited to these software packages
  • Keep accurate records of work orders, cases, projects and repair service in ERP, data entry, quoting, sales orders, record maintenance
  • Plan, manage and perform on-site service calls
  • Prepare requotes upon request, process orders and provide ETA’s for part orders
  • Actively seek training and increase the knowledge base and maintain necessary partner certifications
  • AIDC and RFID functions, configuration (including creating cables), programming (such as the EPL/ZPL programming – but not limited to specific customers), and printing
  • Any other duties as required contributing to Service Organization

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  A clean driving record is required.

PREFERRED EDUCATION AND/OR EXPERIENCE:

Associate degree from two-year College or University; or three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general maintenance manuals.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, profit margins, commissions, proportions, percentages, and area.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

Ability to lift 90 pounds from floor level to bench level and or move them from our shipping receiving area to the service area and or from customer location to the service vehicle and back.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL:

This is a Phoenix-based position but travel to client and potential client sites is required.

BENEFITS:
AB&R® (American Barcode and RFID) offers a competitive benefits package to our full-time employees. These benefits include:

  • Competitive Wage
  • Comprehensive Benefits (Medical, Dental, Vision, Life)
  • 401K (After 90 days of employment)
  • PTO/PST
  • 7 Paid Holidays
  • Paid training and tuition assistance

Please apply via e-mail to hr@abr.com

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