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Service & Repair Technician

ABOUT US:

AB&R® (American Barcode and RFID) is the leader in Barcode and RFID technology solutions. Serving businesses from across all industries with advanced technology to identify, track, and manage inventory and assets throughout the supply chain. Solutions and services include product identification with high-performance printing and compliance labeling, health and safety through real-time visibility and traceability, and managing all solutions from preventative maintenance to software support. With over 38 years as a trusted expert in technical innovation, performance, and cost-effectiveness, AB&R’s solutions improve efficiency and productivity that transforms companies all around the world.

Our Mission is to work with companies to identify, track, and manage inventory and assets with the use of advancing Barcode and RFID Technology. Our solutions increase visibility throughout the supply chain improving health and safety of employees and consumers around the globe. We work to eliminate inefficiencies and improve productivity in businesses to benefit our community and the world.

JOB DESCRIPTION:

This energetic, technical planner and problem solver has excellent communication and trouble shooting skills. You will serve existing accounts by supporting the service contract renewal process; analyzing work orders; repairing label printing equipment; investigating complaints; conducting tests; resolving problems. Establishes service by diagnosis of equipment; ordering and gathering components and parts; completing repair or installation; performing acceptance tests.

This organized professional is a team player who is open-minded and a good listener. This person is eager to learn and learns new skills quickly. Maintaining a professional appearance, this person is self-motivated, highly ethical and driven to exceed customer expectations.

 

Responsibilities:

  • Test, troubleshoot, and repair bar-coding equipment, scanners, mobile computers, printers in a depot or on-site environment
  • Record, respond, and escalate Technical Support Cases in ERP
  • Provide personal and telephone technical support for internal and external customers, both hardware and software such as (Bartender or Zebra card studio), but not limited to these software packages
  • Keep accurate records of work orders, cases, projects and repair service in ERP, data entry, quoting, sales orders, record maintenance
  • Plan, manage, and perform on-site service calls
  • Prepare requotes upon request, process orders and provide ETA’s for part orders
  • Actively seek training and increase knowledge base and maintain necessary partner certifications
  • AIDC and RFID functions, configuration (including creating cables), programming (such as the EPL/ZPL programming – but not limited to specific customers), and printing
  • Any other duties as required contributing to Service Organization

QUALIFICATIONS & REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A clean driving record is required.

PREFERRED EDUCATION AND/OR EXPERIENCE:

  • Associate degree from two-year College or University; or three years related experience and/or training; or equivalent combination of education and experience

 

  • LANGUAGE SKILLS
    • Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

  • MATHEMATICAL SKILLS
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

 

  • REASONING ABILITY
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

Ability to lift 90 pounds from floor level to bench level and or move them from our shipping receiving area to the service area and or from customer location to the service vehicle and back. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

INTERESTED?

Email your cover letter and resume to hr@abr.com to be considered.

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