Hardware Service Technician

SUMMARY

This energetic, technical planner and problem solver has excellent communication and trouble shooting skills.  You will serve existing accounts by supporting the service contract renewal process; analyzing work orders; repairing label printing equipment; investigating complaints; conducting tests; resolving problems. Establishes service by diagnosis of equipment; ordering and gathering components and parts; completing repair or installation; performing acceptance tests.

This organized professional is a team player who is open-minded and a good listener.  This person is eager to learn and learns new skills quickly.  Maintaining a professional appearance, this person is self-motivated, highly ethical and driven to exceed customer expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Test, troubleshoot, and repair bar-coding equipment
• Record, respond, and escalate Technical Support Cases in ERP
• Provide personal and telephone technical support
• Keep accurate records of work orders, and repair
• Prepare requotes upon request, process orders and provide ETA’s for part orders
• Actively seek training and increase knowledge base and maintain necessary partner certifications
• AIDC and RFID functions, configuration (including creating cables), programming (such as the EPL/ZPL programming – but not limited to specific customers), and printing
• Any other duties as required contributing to Service Organization
• Maintain a gossip free workplace

EDUCATION and/or EXPERIENCE

High School diploma or equivalent.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to use critical thinking skills to evaluate, analyze and synthesize. The ability to be solutions based when presented with a challenge.

PHYSICAL DEMANDS

Ability to lift 50 pounds from floor level to bench level and or move them from our shipping receiving area to the service area and or from customer location to the service vehicle and back.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation & Benefits

• First Friday Group Celebrations
• Quarterly Company-wide Activities
• Core Value Rewards Program
• Competitive Salary
• Comprehensive Benefits
  (Medical, Dental, Vision)
• 401K (After 90 days of employment)
• Paid Training and Personal Development
• 7 Paid Holidays
• PTO
• PST

Who is AB&R?

Since 1980, AB&R® (American Barcode and RFID) has been a nationally-recognized integrator of proven solutions that drive efficiency and productivity in the supply chain. Those solutions include asset tracking, inventory management, workforce mobilization, wireless networking, and the managed services to support them all. We are currently looking for Regional account manager who will actively promote American Barcode and RFID’s solution offerings to customers and grow business within a given territory.

AB&R Culture

We at AB&R work to together to ensure all company and personal goals are reached. Every employee is essential to AB&R’s success and future. AB&R’s core values include Accountability, Integrity, Empowerment, Communication and Fun. Learn more about AB&R’s culture.

Company Achievements

Voted Top Companies to Work for In AZ (8 Years in a Row!)

Voted 100 Best Arizona Companies – Best of Cool

Interested?