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Customer Service Representative

Who is AB&R?

AB&R® (American Barcode and RFID) is the leader in Barcode and RFID technology solutions. Serving businesses from across all industries with advanced technology to identify, track, and manage inventory and assets throughout the supply chain. Solutions and services include product identification with high-performance printing and compliance labeling, health and safety through real-time visibility and traceability, and managing all solutions from preventative maintenance to software support. With over 40 years as a trusted expert in technical innovation, performance, and cost-effectiveness, AB&R’s solutions improve efficiency and productivity that transforms companies all around the world.

Our Mission is to work with companies to identify, track, and manage inventory and assets with the use of advancing Barcode and RFID Technology. Our solutions increase visibility throughout the supply chain improving health and safety of employees and consumers around the globe. We work to eliminate inefficiencies and improve productivity in businesses to benefit our community and the world.

 

What does it take to join the AB&R sales team?

Are you a self-motivated, driven, competitive sales professional that thrives on getting the win? If so, look no further because these are the qualities we look for to join our AB&R sales team. At AB&R, we believe in making you better, and making our client’s better in their business with our offerings.

 

AB&R Culture

We at AB&R work to together to ensure all company and personal goals are reached. Every employee is essential to AB&R’s success and future. AB&R’s core values include Accountability, Integrity, Empowerment, Communication and Fun.

 

Essential Duties And Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Open and maintain customer accounts by recording account information
  • Enter Sales Orders into ERP system
  • Handle challenges, provide appropriate solutions and follow up to ensure resolution
  • Assess customer’s needs and recommend potential products or services
  • Full knowledge of the AB&R “My Account” functionality to help customers better self-serve their needs for product ordering and services
  • Enter sales leads into the Company Relationship Management (CRM) system, assign those leads to the respective sales teams, and manage the feedback to our partner portals on the status of those leads
  • Manage the Return Material Authorization (RMA) process for products that are being returned to AB&R or our partners

 

Language Skills

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

Requirements

  • Proven Customer Support experience
  • Familiar with Customer Relationship Management systems and practices
  • Excellent communication skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred
  • Desire to move into a Regional Account Manager (RAM) position

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Compensation & Benefits

  • Competitive Salary
  • Comprehensive Benefits (Medical, Dental, Vision)
  • 401K (After 90 days of employment)
  • PTO
  • PST
  • 7 Paid Holidays
  • Paid training and development

 

Company Achievements

Voted Top Company to Work for In AZ! (5 Years Running)

 

Interested?

Email your cover letter and resume to hr@abr.com to be considered.

Apply Now!

Email your cover letter and resume to hr@abr.com to be considered.

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