Integrated Medical Delivery Systems

Medical Device Delivery and Pharmaceutical Delivery

Medical and pharmaceutical delivery companies specialize in the delivery of medication and medical equipment like wheelchairs, oxygen tanks and IV pumps to facilities like nursing homes, correctional facilities and individual home care patients.
 
Typical Medical Delivery Scenario:
 
A facility (customer) places an order with a medical delivery company by telephone.  The delivery company prepares all the orders and places them in packages that are designated for each customer.   When the delivery drivers begin their shift, they are given a route sheet that outlines all the stops associated with their specific route.  They then collect all the packages and note on the route sheet whether or not there is a delivery scheduled for each customer.
 
At each stop, the person at the delivery location opens their package, checks it for accuracy and signs for the delivery on the route sheet.  The delivery driver picks up any returned or refused items from the customer.
 
Once all the stops are completed, the driver returns to the home office.  They turn in their route sheets and all returned/refused equipment and medication.  This information is compiled and tabulated by administrative personnel and the customer is billed accordingly.
 
Challenges of the Typical Scenario:
  • Proof of Delivery - There is no itemized list of equipment and medication that is delivered to each location.  The ability to print a receipt at each delivery location would ensure that the customer and delivery company agree on what is being dropped off and what is being returned.
  • Signature Capture - Having the customer sign the route sheet is extremely inefficient in aiding in the proof of delivery at a later date.  The ability to capture a recipients signature electronically would save clerical time and ensure proof of delivery.
  • Delivery Status - Some items are time sensitive.  To find out the status of a delivery, the company must call their driver by cell phone and ask them to stop their route and search for a specific package.  The ability of a customer service representative to see the status of a delivery in real time would increase customer satisfaction and assist in route efficiency.
  • Paperwork Overload - With multiple drivers and multiple routes per driver, route sheet paperwork and three-part form receipts are difficult and expensive to manage.  A customer with a simple billing question can result in having to sort through thousands of pages of information.  An automated system would lessen the manpower and space needed to manage the paperwork and reduce the material costs of forms and printing supplies.
  • Privacy and Security - With printed materials traveling into and out of multiple facilities and traveling all around town, maintaining patient confidentiality and complying with HIPAA regulations is extremely challenging.  A secure wireless system that captures delivery and patient information and relays it back to a secure center at the home office would ensure patient privacy and eliminate the possibility of sensitive information from falling into the wrong hands.

The Solution - Integrated Medical Delivery Systems:

An accurate and secure integrated medical delivery system requires the following components:

  • Hardware - Each driver should have a rugged, handheld mobile computer with the ability to scan 2D barcodes and a rugged mobile printer with bluetooth capability.
  • Software - There are two software components needed.  The handheld delivery software program will direct the user through the delivery process and offers enough flexibility to cover all of the variables that occur in a given day.  The Web application delivery software program will be used to edit the routes and users, lookup the status of a delivery and provide reports based on data collected in the field.
  • Infrastructure -  A high-speed Internet connection and a server class PC at the home office along with local cellular service are needed to make sure the field devices and home office computers communicate effictively and securely.